User feedback

Users send feedback with Feedback in the sidebar of the app. Every message is saved and, if configured, emailed to the team (EDONTO_FEEDBACK_EMAIL); replies go straight to the user.

Platform admins find all messages in the admin panel under Users & access → Feedback. The number next to the menu entry shows new feedback.

• View shows the message, the page the user was on, the organization and the user.
• Export new feedback downloads all new messages as a Markdown file and marks them as Exported. The file contains the page, language, organization type and role – but no names or email addresses – and a short instruction, so you can hand it to an AI agent to group the feedback, separate bugs from wishes and propose fixes.
• Select messages and choose Mark as done when they are handled.